Elephant in the room In companies not started as digital natives, the topic of handling legacy systems during digital transformation may be an “elephant in the room” conversation. The young people eagerly focus on improving customer experiences and new products. They may not realize that...

As modern digital engagement becomes the baseline standard for customer experiences, companies still using manual or paper based processes will face four big disadvantages compared to digitally enabled competition. Foremost, customers will become increasingly frustrated By transacting business in an old-fashioned way, some customers may...

Customers expect flawless experiences Throughout 2018, dozens of articles and reports conclude the same thing. Digital transformation is a challenge facing companies of all sizes in all industries. Brian Solis, the Principal Analyst at Altimeter, put it this way: “Consumers have come to expect modern...